Privacy policy

PRIVACY POLICY

Last updated: November 7, 2026

NOIR ("NOIR," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, purchase our products, or interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following types of personal information:

Information You Provide Directly:

Full name, email address, and phone number
Shipping and billing addresses
Order details, purchase history, and product selections
Communications with our customer support team
Product reviews, photographs, testimonials, or other content you voluntarily submit
Information provided when subscribing to our email marketing

Payment Information:

Payments are processed securely through Shopify and our authorized payment service providers. We do not directly store your complete credit card information.

Information Collected Automatically:

Device type, operating system, and browser information
IP address and approximate geographic location
Pages visited, browsing activity, and time spent on our website
Website interactions, referral sources, and shopping activity
Information collected through cookies, tracking pixels, and similar technologies

2. HOW WE USE YOUR INFORMATION

We collect and use personal information to operate our business and provide a convenient shopping experience.

This includes:

Processing, confirming, and fulfilling customer orders
Arranging shipping and delivery
Providing customer support and responding to inquiries
Managing refunds, returns, and our satisfaction guarantee
Sending order confirmations, tracking details, and important service updates
Sending promotional emails, exclusive offers, and product announcements where permitted by law
Improving our website, product offerings, and customer experience
Analyzing website traffic, customer preferences, and shopping behaviour
Delivering relevant advertisements through platforms such as Facebook and Instagram
Detecting, investigating, and preventing fraud or unauthorized activity
Complying with applicable legal, regulatory, and accounting obligations

We process personal information only for legitimate business purposes and as otherwise permitted or required by applicable law.

3. COOKIES & TRACKING TECHNOLOGIES

NOIR uses cookies, pixels, and similar tracking technologies to improve website functionality, understand visitor behaviour, and measure advertising performance.

These technologies may include:

Essential Cookies: Required for website functionality, shopping carts, and checkout.
Analytics Cookies: Help us understand website traffic and improve the shopping experience.
Advertising Cookies: Help us deliver relevant advertisements and measure campaign effectiveness.
Meta Pixel: May be used to track website interactions and optimize advertising campaigns on Facebook and Instagram.

You can manage or disable cookies through your browser settings or our website's cookie preference controls, where available.

Disabling certain cookies may affect website functionality.

You may also manage advertising preferences through your Facebook or Instagram account settings.

Where required by applicable law, we obtain consent before using non-essential cookies and tracking technologies.

4. HOW WE SHARE YOUR INFORMATION

NOIR does not sell personal information for monetary compensation.

However, we may share certain information with trusted third-party service providers to operate our business, process orders, and improve our services.

These providers may include:

Shopify: Website hosting, online storefront functionality, checkout, and customer communications.
Payment Service Providers: Secure payment processing and fraud prevention.
Shipping Carriers and Fulfillment Partners: Order processing, shipping, tracking, and delivery.
Meta Platforms: Advertising, audience measurement, and campaign optimization.
Judge.me: Collection, management, and display of product reviews, if enabled on our store.
Email Marketing Providers: Delivery of promotional emails, newsletters, and customer communications.
Analytics Providers: Website traffic measurement and performance analysis.

Certain advertising-related disclosures may be considered "sharing" or "selling" personal information under applicable privacy laws, even when no money is exchanged.

We may also disclose personal information when reasonably necessary to comply with applicable laws, respond to lawful requests, protect our legal rights, investigate fraud, or facilitate a merger, acquisition, or transfer of our business.

5. MARKETING COMMUNICATIONS

If you subscribe to NOIR's marketing communications, you may receive emails containing product announcements, skincare information, special promotions, discounts, and exclusive offers.

You can unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link included in our marketing emails.

You may also request removal from our marketing list by contacting trynoir@gmail.com.

Unsubscribing from promotional communications will not prevent you from receiving essential transactional emails, such as order confirmations, shipping notifications, or customer service updates.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

Fulfill and manage customer orders
Maintain accurate business and transaction records
Provide customer support
Comply with legal, tax, and accounting obligations
Resolve disputes and enforce our policies
Prevent fraud and protect our business

When personal information is no longer required, we take reasonable steps to securely delete or anonymize it, subject to applicable legal requirements.

7. DATA SECURITY

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our online store operates through Shopify, which provides security features designed to protect customer transactions and personal information.

While we take reasonable precautions to protect your data, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. YOUR PRIVACY RIGHTS

Depending on your state or country of residence, you may have certain rights regarding your personal information.

These rights may include:

Right to Access: Request information about the personal data we collect and maintain.
Right to Correction: Request correction of inaccurate personal information.
Right to Deletion: Request deletion of your personal information, subject to legal exceptions.
Right to Opt Out: Opt out of certain targeted advertising activities or the sale or sharing of personal information as defined by applicable law.
Right to Data Portability: Request a copy of certain personal information in a portable format, where applicable.
Right to Non-Discrimination: Exercise your privacy rights without receiving unlawful discriminatory treatment.
Right to Appeal: Appeal certain decisions concerning privacy requests, where required by law.

Residents of states including California, Colorado, Connecticut, Virginia, and other jurisdictions may have additional rights under applicable privacy legislation.

To exercise your privacy rights, please contact:

Email: trynoir@gmail.com

Subject Line: Privacy Request

We may request additional information to verify your identity before processing your request.

We will respond within the timeframes required by applicable law.

Where legally required and technically supported, we recognize applicable opt-out preference signals, including Global Privacy Control (GPC).

9. CHILDREN'S PRIVACY

NOIR's website and products are intended for adults aged 18 and older.

We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete that information.

If you believe a minor has provided us with personal information, please contact trynoir@gmail.com.

10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social media platforms, or external services.

We are not responsible for the privacy practices, security measures, or content of third-party websites.

We encourage you to review the privacy policies of any external websites before providing personal information.

11. INTERNATIONAL DATA TRANSFERS

NOIR may use service providers that process or store personal information in countries other than your country of residence, including the United States.

Where required by applicable law, we take appropriate measures to protect personal information transferred across international borders.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business operations, services, technology, or applicable legal requirements.

Any updates will be published on this page with a revised "Last updated" date.

We encourage customers to review this Privacy Policy periodically.

13. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us.

NOIR

1023 E Lincolnway

Cheyenne, WY 82001

United States