SHIPPING POLICY

Last updated: November 7, 2026

At NOIR, we're committed to making your shopping experience as smooth and convenient as possible. We work to process and ship your orders promptly so you can start enjoying your skincare products without unnecessary delays.

Please review our shipping information below.

1. WHERE WE SHIP

NOIR currently ships to addresses within the United States only.

At this time, we do not offer shipping to Canada or other international destinations.

We look forward to expanding our shipping options in the future.

2. ORDER PROCESSING

All orders are typically processed within 3 business days (Monday through Friday, excluding U.S. federal holidays).

Please note:

• Orders placed before 12:00 PM Eastern Time (ET) will generally begin processing that business day.

• Orders placed after 12:00 PM ET will begin processing the following business day.

• Orders placed on weekends or holidays will begin processing on the next business day.

• During promotional events, holidays, or periods of high order volume, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive an email containing your tracking information.

3. SHIPPING OPTIONS & DELIVERY TIMES

We offer the following shipping options for customers within the United States:

STANDARD SHIPPING — FREE

• Shipping Cost: $0.00

• Estimated Delivery: 7–8 business days

EXPEDITED SHIPPING — $4.99

• Shipping Cost: $4.99

• Estimated Delivery: 3–6 business days

All estimated delivery times begin after your order has been processed and handed over to the shipping carrier.

Please note that these delivery times are estimates, not guarantees.

Actual delivery times may vary due to carrier operations, weather conditions, holidays, high shipping volumes, or other circumstances outside our control.

4. ORDER TRACKING

Once your order ships, you'll receive a shipping confirmation email containing your tracking number.

You can use this information to monitor your package's progress.

Please allow up to 48 hours for tracking details to update after receiving your shipping confirmation.

If you have not received tracking information after your order's expected processing period, please contact us at trynoir@gmail.com.

5. TAXES & ADDITIONAL FEES

Applicable sales taxes are calculated and displayed at checkout.

Since we currently ship only within the United States, customers will not be charged additional import duties upon delivery.

The total amount charged at checkout will include your product cost, applicable taxes, and any selected shipping charges.

6. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your shipping address before completing your purchase.

If you notice an error after placing your order, contact us immediately at trynoir@gmail.com with your order number and corrected address.

We will make reasonable efforts to update your shipping information if the order has not yet been shipped.

Once an order has been dispatched, we may be unable to modify the delivery address.

NOIR is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

Additional shipping charges may apply if a package must be reshipped due to an incorrect address.

7. LOST, STOLEN, OR DELAYED PACKAGES

We understand how frustrating shipping issues can be and will do our best to assist you.

Delayed Packages

If your tracking information has not updated for 7 business days, please contact our support team.

We will assist with investigating the delay and contacting the shipping carrier when necessary.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you have not received it, we recommend:

1. Checking around your delivery location, including your porch, mailbox, or other secure areas.

2. Asking household members, neighbours, or building management if they accepted the delivery.

3. Allowing 1–2 business days, as some packages may arrive shortly after being marked delivered.

4. Contacting us at trynoir@gmail.com with your order number if the package is still missing.

Lost Packages

If a shipping carrier confirms that your package was lost during transit, we will arrange a replacement at no additional cost.

Stolen Packages

NOIR is not responsible for packages confirmed as delivered to the correct address and subsequently stolen, except where applicable law requires otherwise.

However, we encourage you to contact us so we can review the situation and help investigate with the carrier.

8. ORDER CHANGES & CANCELLATIONS

Need to make a change to your order?

Please email us at trynoir@gmail.com within 12 hours of placing your order.

Include your order number and the changes you would like to request.

We will make reasonable efforts to accommodate changes or cancellations before your order has been processed or shipped.

Once your order has entered fulfillment or has been dispatched, changes or cancellations may no longer be possible.

If your order has already shipped, you may be eligible for a return or refund under our Refund Policy.

9. SHIPPING DELAYS & UNEXPECTED CIRCUMSTANCES

While we strive to deliver all orders within the estimated timeframes, occasional delays may occur due to circumstances beyond our reasonable control.

These may include:

• Severe weather conditions

• Carrier service interruptions

• National holidays

• Unexpected shipping volumes

• Transportation disruptions

• Other unforeseen logistical circumstances

If a significant delay affects your order, we will make reasonable efforts to provide updates when information becomes available.

Shipping delays do not automatically qualify an order for cancellation or refund, except where required by applicable consumer protection laws or our applicable policies.

10. CONTACT US

If you have questions about shipping, delivery timelines, tracking, or an existing order, our customer support team is here to help.

NOIR

Email: trynoir@gmail.com

Please include your order number when contacting us regarding an existing purchase so we can assist you more efficiently.